Refunds and Cancellations
We're sorry you had to open this page.
We strive to provide the best quality products to you, but we know sometimes things can go wrong. However;
We do not offer refunds for changes of mind.
We can not accept cancellations once you confirm your order.
Problem with your order?
If you are not satisfied with the quality of your order - or the order appears to have been damaged in transit - please get in touch (within 10 business days) via email@example.com.
Alternatively, you can fill out the Contact Us form.
We may ask for further information, including your personal contact details, to enable us to investigate, and resolve, the issue.
Exchange or Refund? It depends.
We may offer an exchange or refund - if there's a problem, we'll work with you to find the best solution. First step is to let us know.
Oops, I made a mistake during checkout - help!
If you have made a mistake during checkout, please email firstname.lastname@example.org as soon as possible – we’ll do our best to intercept the order, but cannot guarantee the order has not already processed.